Effective Date: 19 September 2025
Company Name: Drain Kings
Registered Office:The Star Inn, East Tytherley Road, Romsey, SO51 0LW
Contact Email: admin@thedrainkings.co.uk
Phone:07799 473570
1. Introduction
At Drain Kings, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our services, visiting our website, or contacting us, you agree to the terms outlined in this policy.
2. Information We Collect
We may collect and process the following personal data:
2.1 Information You Provide to Us
* Name
* Address (for service locations)
* Phone number
* Email address
* Payment information (processed securely via third-party providers)
* Any additional information you provide during a quote request, phone call, or service booking
2.2 Information Collected Automatically
When you visit our website, we may automatically collect:
* IP address
* Browser type and version
* Device information
* Pages you visit and your activity on the website (via cookies)
Note: You can control cookie usage through your browser settings. See our \[Cookie Policy] for more details.
3. How We Use Your Information
We process your personal data for the following purposes:
* To provide and manage our drainage services
* To respond to enquiries or complaints
* To issue invoices and process payments
* To send updates about your service (e.g., appointment reminders)
* To improve our services and customer experience
* To comply with legal obligations (e.g., tax and record-keeping)
4. Lawful Basis for Processing
Under the UK GDPR, the lawful bases we rely on include:
*Contractual necessity:** to provide you with services you have requested
*Legitimate interests:** to operate and improve our business
*Legal obligation:** to comply with UK law
*Consent:** where required (e.g., for marketing emails — you may withdraw consent at any time)
5. Data Sharing
We do not sell your personal data. We may share your data with:
* Trusted third-party service providers (e.g., payment processors, IT support)
* HMRC or other authorities, where legally required
* Our accountants or legal advisers (only when necessary)
All third parties are required to handle your data securely and in compliance with the law.
6. Data Retention
We retain your personal data only as long as necessary for the purposes described above, including:
* Service records: typically retained for 6 years for legal and accounting reasons
* Contact details: until you request deletion, or for a maximum of 2 years if no longer active
7. Your Rights
You have the following rights under the UK GDPR:
*Right to access** – Request a copy of your personal data
*Right to rectification** – Request correction of inaccurate or incomplete data
*Right to erasure** – Request deletion of your data (in certain cases)
*Right to restrict processing**
*Right to data portability**
*Right to object** – E.g., to marketing communications
*Right to lodge a complaint** with the Information Commissioner's Office (ICO)
To exercise any of your rights, contact us at: \[Insert Contact Email]
8. Security Measures
We implement appropriate technical and organisational measures to protect your data, including:
* Encrypted data transmission
* Secure data storage
* Access controls for staff
* Regular security reviews
9. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those sites. Please review their policies before submitting any personal data.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the effective date.
11. Contact Us
If you have any questions or concerns about this policy or your personal data, please contact:
Drain Kings
The Star Inn
East Tytherley Road
Romsey
SO51 0LW
Email: admin@thedrainkings.co.uk
Phone: 07799 473570
12. Complaints
If you're unhappy with how we handle your data, you can lodge a complaint with:
Information Commissioner's Office (ICO)
Website: [https://ico.org.uk](https://ico.org.uk)
Phone: 0303 123 1113